ManyChat Webhook Integration

Quick summary

This tutorial walks you through setting up a ManyChat webhook integration in Zapier, connecting ManyChat as the trigger app and Zoho CRM as the action app to automatically sync chat data. By following these steps, you can automate lead capture from ManyChat conversations directly into Zoho CRM without any manual data entry.

Steps

1. Select ManyChat as your trigger app to start building your webhook integration in Zapier.
2. Define which specific ManyChat event — such as a chat being opened — should initiate the webhook.
3. Connect your ManyChat account to grant Zapier access to your webhook events.
4. Map your webhook data fields and click Test trigger to verify the ManyChat connection is working.
5. Choose the action app — in this case, Zoho CRM — where the webhook data will be sent.
6. Select the specific ManyChat webhook event that should trigger your Zoho CRM automation.
7. Connect your Zoho CRM account by signing in with your credentials to authorize the integration.
8. Configure which data values from ManyChat should be sent through the webhook to Zoho CRM.
9. Select the Zoho CRM module — such as Leads — that should receive the ManyChat data.
10. Test your webhook to confirm that data is flowing correctly between ManyChat and Zoho CRM.
11. Review your full webhook configuration and click Publish to activate the live integration.