Quick summary
This walkthrough shows how to create a Flow in ManyChat using the AI-powered Flow Builder to automate responses, collect customer data, and set live a fully customized conversation workflow. By following these steps, marketers can launch trigger-based automations on Instagram and Facebook without writing a single line of code.
Steps
- Navigate to the Automation tab to access tools for structuring automated responses and natural conversations.
- Click + New Automation to start building a new automated conversation flow.
- Select AI-powered Flow Builder to create sophisticated, AI-driven conversation paths.
- Define how customer data is collected and organized within your flow.
- Set your automation trigger point to determine when the flow activates.
- Click Generate to let AI produce personalized responses designed to boost engagement.
- Customize your automation workflow to maximize impact and fit your goals.
- Enable phone number collection to support SMS marketing and follow-up campaigns.
- Click Continue to proceed to the next configuration step.
- Set up auto-responses triggered when followers comment on your Instagram posts or Reels.
- Customize message content to match your brand voice and tone.
- Click Continue to move forward and build your personalized chat experience.
- Add trigger keywords to capture more engagement opportunities from incoming comments.
- Click Continue to advance to the next step in your automated workflow.
- Click Save to store your configuration and implement your automation settings.
- Review your flow, then click Preview to test before going live.
- Click Set Live to publish and activate your completed automation flow.
