How to Integrate Slack with ServiceNow

Quick summary

The Slack and ServiceNow integration lets teams create, update, and manage incidents and change requests without leaving Slack. Setting it up takes just a few clicks through the Slack App Directory and a one-time OAuth authorization on the ServiceNow website.

Steps

1. Click on the '+Add apps' section in the left sidebar of Slack.
2. In the search bar, type 'ServiceNow' and select the ServiceNow app from the results.
3. Click the 'Add to Slack' button on the ServiceNow app listing page.
4. You will be directed to the ServiceNow website — click 'Add to Slack' again to proceed.
5. Select 'Allow' to grant ServiceNow access to your Slack workspace.
6. Your Slack and ServiceNow accounts are now successfully connected.
7. You can now create, update, and manage incidents, change requests, and other tasks directly from Slack, enhancing collaboration and improving response times.