Quick summary
Integrating Freshworks with Slack lets your team receive real-time customer support notifications and updates directly inside Slack channels. The setup takes under five minutes using the Slack App Directory and a simple OAuth authorization flow.
Steps
- Click on the '+Add apps' section in the left sidebar of your Slack workspace.
- Click 'App Directory' to open the full Slack app marketplace.
- In the search bar, type 'Freshworks' and select the Freshworks app from the search results.
- Click the 'Add to Slack' button on the Freshworks app listing page.
- Select 'Allow' to grant Freshworks access to your Slack workspace via OAuth.
- Your Slack and Freshworks integration is now complete and ready to use.
