How to Integrate Intercom with WhatsApp

Updated on:

May 13, 2026

By:

Use this interactive demo to learn how to connect your WhatsApp Business number to Intercom.

Quick summary

Integrating Intercom with WhatsApp lets support teams receive and respond to WhatsApp messages directly inside the Intercom inbox. The setup takes just a few clicks by connecting your WhatsApp Business number through Intercom's Channels settings via Facebook authentication.

Steps

Head over to the left-side panel and click Settings.
Choose Channels from the list of options.
Tap WhatsApp to proceed.
Click Connect WhatsApp Business Number and log in to the Facebook account linked to your WhatsApp account.
Tap Get Started to continue.
Tap Continue to accept the terms and enable the integration between the two platforms.

📌 Why this matters

Connecting Intercom with WhatsApp allows businesses to manage WhatsApp customer conversations directly inside their Intercom inbox, eliminating the need to switch between platforms. With over two billion active WhatsApp users, this integration helps support and sales teams meet customers on the messaging channel they already prefer. The WhatsApp Business integration in Intercom enables faster response times, unified conversation history, and seamless handoffs between automated and human support. Teams looking to scale omnichannel customer support will find this a critical channel to activate.

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