How to Integrate Intercom with NPS Apps

Updated on:

May 13, 2026

By:

Use this interactive demo to learn how to connect an NPS app to your Intercom workspace.

Quick summary

This tutorial shows how to integrate an NPS app with Intercom by navigating to Settings, opening the App Store, and authorizing the connection through AskNicely NPS Chat.

Steps

Head over to the left-side panel and click Settings.
Choose Integrations from the list of options.
Tap App Store to proceed.
Search for NPS and select the app you want to integrate.
Click Install Now to begin the installation.
Read the terms, then click Authorize Access to agree and proceed.
Enter your user credentials into their respective fields, tap Login, and select the account you want to integrate with Intercom.

📌 Why this matters

Integrating an NPS app like AskNicely with Intercom lets support and success teams view customer satisfaction scores directly alongside live conversations, eliminating the need to switch between platforms. This connection enables teams to prioritize outreach based on real-time NPS feedback, turning detractors into promoters faster. By surfacing Net Promoter Score data inside Intercom's inbox, businesses can make every customer interaction more informed and data-driven. For companies that rely on Intercom for customer communication, this integration is a practical way to close the feedback loop at scale.

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