Quick summary
Integrating a chatbot with Intercom lets support teams automate conversations directly inside the Intercom inbox. This step-by-step walkthrough covers the full installation and authorization process via the Intercom App Store.
Steps
- Head over to the left-side panel and click Settings.
- Choose Integrations from the list of options.
- Tap App Store to proceed.
- Search for the name of the chatbot you prefer to use, then select it from the recommended matches.
- Click Install Now to begin the installation.
- Click Authorize Access and then log in to your chatbot account.
- Select the bot you wish to integrate and click Connect.
- Your Intercom account is now integrated with the selected chatbot app — customize its functions based on your preference.
