Quick summary
Integrating Dialogflow with WhatsApp lets you route chatbot intents directly to a WhatsApp link using a custom payload response. This step-by-step process is completed entirely within the Dialogflow console by adding a structured JSON snippet to the chosen intent.
Steps
- On the Dialogflow main dashboard, select the intent you want to use for the WhatsApp integration.
- Scroll down to the Responses section and click Add Response.
- Choose Custom Payload from the list of response options.
- Enter the snippet code into the provided input field.
- Review the code and fill in the required fields — Type, Text, and URL — entering your WhatsApp link as the URL value.
- Click Save to apply your changes.
- The selected Dialogflow intent is now fully integrated with WhatsApp.
