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How to Integrate Dialogflow with Teams

Updated on:
May 13, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to connect a Dialogflow intent to Microsoft Teams.

Quick summary

This tutorial shows how to integrate Dialogflow with Microsoft Teams by configuring a custom payload on a specific intent and saving the changes directly in the Dialogflow console. The process takes just a few steps and enables your Dialogflow bot to send structured responses to Teams channels.


Steps

  1. On the Dialogflow main dashboard, find and open the specific intent you wish to use for the Teams integration.
  2. Navigate to the Responses section and click Add Responses to begin adding a new response type.
  3. Choose Custom Payload from the list of available response options.
  4. Enter the snippet code into the provided input field for the custom payload.
  5. Review the code and make any necessary changes to match your Teams integration requirements.
  6. Click Save to apply and store the intent configuration.
  7. After completing these steps, the selected intent will be fully integrated with Teams.

📌 Why this matters

Integrating Dialogflow with Microsoft Teams allows organizations to deliver intelligent, automated bot responses directly inside their Teams workspace without custom backend development. By configuring a custom payload on a Dialogflow intent, developers can pass structured data that Teams understands, enabling rich interactive messages such as buttons and cards. This integration reduces manual support workload and accelerates user self-service by surfacing AI-powered conversational responses where employees already collaborate. For teams evaluating Dialogflow as their NLU layer, this workflow demonstrates how quickly a production-ready Teams bot can be configured and deployed.
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