Connect Help Scout to Intercom Using Zapier

Quick summary

This walkthrough shows you how to connect Help Scout to Intercom using a Zapier automation, so that trigger events in Help Scout automatically create corresponding actions in Intercom. Setting up this Zap requires no code — just selecting your apps, authenticating accounts, mapping fields, and publishing.

Steps

1. From your Zapier dashboard, select Zap to start building a new automation.
2. Click on the Trigger field to begin selecting your trigger event.
3. Search and select Help Scout as your trigger app.
4. Select a trigger event from the available Help Scout options.
5. Connect your Help Scout account by authenticating it within Zapier.
6. Map your trigger details and click Continue to proceed.
7. Click Test trigger to verify that Help Scout is sending data correctly.
8. Search and select Intercom as the action app.
9. Select an action event to define what happens in Intercom.
10. Connect your Intercom account by authenticating it within Zapier.
11. Configure the action details and click Continue to move forward.
12. Select Test step to validate the Intercom action works as expected.
13. Once the test is successful, click Publish to activate your Zap.