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All Tutorials /Salesforce

How to Verify Phone Number in Salesforce

Updated on:
May 25, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to add and verify a mobile phone number in your Salesforce account.

Quick summary

To verify a phone number in Salesforce, navigate to your profile settings, edit your Advanced User Details, enter your mobile number, save, then confirm ownership using a one-time OTP verification code. This process ensures your Salesforce account is secured with a validated mobile number for identity verification.


Steps

  1. Click your profile in the top-right corner of the dashboard.
  2. Select 'Settings' from the dropdown menu.
  3. Go to Advanced User Details in the settings panel.
  4. Click 'Edit' to enter edit mode on your user details page.
  5. Enter your new mobile number in the mobile field.
  6. Scroll to the bottom of the page and click 'Save'.
  7. Scroll through the page again, then click 'Verify' next to your newly entered mobile number.
  8. Enter the OTP sent to your mobile number in the verification code box, then click 'Verify' to complete phone number verification.

📌 Why this matters

Verifying a phone number in Salesforce is a critical step for securing user accounts and enabling multi-factor authentication (MFA), which is now required by Salesforce for all users. A verified mobile number ensures that identity checks and login verification codes can be delivered reliably, reducing the risk of unauthorized access. For admins managing large teams, guiding users through phone verification reduces support tickets and strengthens overall org security. This process is also a prerequisite for features like Salesforce Authenticator and SMS-based login verification.
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