Freshdesk Knowledge Base is a cloud-based platform that streamlines customer service operations and enhances customer interactions.
- Head over to Solutions (open book icon)in the left pane.
- Start by creating a new article by heading over New article on the top right.
- You can also click on the down arrow next to the New Article button. It will reveal options to create a New folder or New category to slot your articles.
- You can find knowledgebase articles sorted under relevant categories.
- Freshdesk gives you a Rich Text Editor to have full control over your content formatting.
- You can Format important section into headers like H1 H2 H3 etc. You can also add helpful links to your article.
- Hit Publish when you are ready to make the article live.
- The viewers will find the helpdesk divided by core categories and folders. So the information hierarchy can be maintained.
- You can hit the copy link button on the top right to get the link you can share with your customers.
- Your viewers can also mark an article as 'helpful' or 'not'. Allowing you to get indications if your article needs to be updated.
