How to use DragApp to Create a WhatsApp Shared Inbox

Updated on:

May 12, 2026

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Use this interactive demo to learn how to set up a WhatsApp shared inbox with DragApp.

Quick summary

DragApp lets you build a WhatsApp shared inbox directly inside Gmail by connecting your WhatsApp Business account through a guided Meta integration — no complex setup required. This walkthrough covers every step from opening the Drag Board to configuring board options after your channel goes live.

Steps

Click Drag Board on the left sidebar and select the WhatsApp channel.
Review prerequisites and click "Let's get started" to begin the setup wizard.
Log in to your Meta Business Account or continue with an existing session.
Review and accept permissions for the WhatsApp–Drag integration.
Enter your business information in the required fields.
Choose an existing WhatsApp Business account or create a new one.
If creating a new account, fill in the required business details.
Enter and verify your phone number for the WhatsApp board.
Click Finish to complete the WhatsApp channel setup.
Click Board options to configure advanced settings for your new inbox.

📌 Why this matters

DragApp transforms Gmail into a cost-effective WhatsApp shared inbox, enabling support and sales teams to manage customer conversations without switching tools. By connecting a WhatsApp Business account directly to a Drag Board, teams can collaborate on incoming messages, assign conversations, and track response times — all inside Gmail. This eliminates the need for expensive third-party helpdesk software while keeping WhatsApp communication centralized and accountable. For small and mid-sized businesses, DragApp offers a fast, affordable path to professional WhatsApp customer support.

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