How to Reset MFA in Salesforce (Step-by-Step)

How to Reset MFA in Salesforce

Updated on:

May 25, 2026

By:

Use this interactive demo to learn how to disconnect and reset MFA in your Salesforce account.

Quick summary

This demo walks you through how to reset MFA in Salesforce by navigating to Advanced Setup and disconnecting the Salesforce Authenticator app. Admins and users can follow these steps to restore authentication to its default state without contacting support.

Steps

Click the gear icon at the top-right menu of the Salesforce dashboard.
Select Settings or Open Advanced Setup from the dropdown menu.
Choose Advanced User Details from the setup options.
Click Disconnect in the App Registration: Salesforce Authenticator section to reset authentication to its default mode.

📌 Why this matters

Resetting MFA in Salesforce is a critical admin task that unblocks users who have lost access to their Salesforce Authenticator app or switched devices. Without a clear process, locked-out users can halt sales workflows and CRM productivity. This demo shows the exact steps to disconnect the Salesforce Authenticator via Advanced User Details, restoring secure access quickly. Knowing how to reset multi-factor authentication in Salesforce reduces IT support overhead and minimizes downtime for revenue-generating teams.

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