Quick summary
This guide shows how to link a Zendesk ticket to a Jira issue directly from the Zendesk agent view using the Apps panel. Support and engineering teams can use this integration to keep ticket tracking synchronized across both platforms without leaving Zendesk.
Steps
- From the Views tab, select the specific ticket you wish to link to an existing Jira issue.
- Open the Apps panel on the left-side corner, then click 'Link Issue'.
- Search for the specific Jira issue you want to connect to the selected ticket.
- Click 'Link Issue' to confirm and proceed with the connection.
- The selected Zendesk ticket will now be linked instantly to the existing Jira issue.
