How to Integrate Webhooks with Zendesk

Quick summary

This tutorial walks you through integrating Webhooks with Zendesk using Zapier, from creating a new Zap to configuring the Trigger and Action steps. By the end, your Zendesk account will automatically receive webhook-triggered data without any custom code.

Steps

1. Navigate to the left-side panel and click 'Create' to start building a new Zap.
2. Select 'Zaps' from the list of available options.
3. Tap 'Trigger' to begin the integration setup process.
4. Choose 'Webhooks by Zapier' from the Popular Built-in Tools list as your Trigger app.
5. Select your preferred 'Trigger Event' from the dropdown.
6. Provide the necessary details required to configure the Trigger.
7. Tap 'Test' to validate and proceed past the Trigger setup.
8. Browse the integration options again and select 'Zendesk' as the Action app.
9. Open the drop-down menu and choose your preferred 'Action Event'.
10. Tap 'Sign In' to authenticate your Zendesk account.
11. Fill in the required Zendesk account credentials and click 'Yes, Continue to Zendesk'.
12. Provide the details needed to fully configure the Action step.
13. Tap 'Test' to publish and activate the integration based on your inputs.
14. Your Zendesk account is now integrated with Webhooks and ready to receive automated data.