How to Integrate the SMS Feature in Intercom: 1-Min Guide

How to Integrate the SMS Feature in Intercom

Updated on:

May 12, 2026

By:

Use this interactive demo to learn how to enable two-way SMS messaging in Intercom.

Quick summary

This guide shows how to integrate the SMS feature in Intercom by navigating through Settings and Channels to activate 2-Way SMS. Once enabled, you can configure SMS settings to control access and customize messaging preferences for your workspace.

Steps

Go to the left-side panel and click Settings.
Select Channels from the list of options.
Click SMS to proceed to the SMS channel settings.
Under the 2-Way SMS tab, click Turn This Feature On to activate it.
Once enabled, the SMS feature is integrated into your Intercom workspace — configure the available SMS settings to customize access based on your preference.

📌 Why this matters

Enabling two-way SMS in Intercom allows support and sales teams to send and receive text messages directly within their existing Intercom inbox, eliminating the need for separate SMS tools. Two-way SMS integration ensures faster response times and meets customers on a channel they already use daily. Teams can customize SMS access settings per workspace, giving managers granular control over who can use the channel and how. This makes Intercom's SMS feature a practical solution for businesses looking to unify customer communication across chat, email, and text messaging in one platform.

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