How to Integrate a Knowledge Base Into Intercom

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The simplest way to integrate a knowledge base into Intercom is by setting up the Help Center. Here’s a short tutorial on how to do it:

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1. Head over to the left-side panel, then click 'Knowledge'.
2. Choose 'Help Center' from the list of options.
3. After that, click 'Set Up Your Help Center'.
4. Select the categories you want to cover, then click 'Create Collections'.
5. Review the layout of the selected collections. You can change their arrangements or add content.
6. Once done, click 'Configure and Style'.
7. Configure the general settings based on your preference. Simply tap each individual option and make your desired changes.
8. Subsequently, tap the 'Styling' tab and use the given options to build your preferred design.
9. Once done, click 'Save and Close'.
10. After completing these steps, the Help Center will be configured and integrated into your Intercom account. You can now add articles and guides to build your knowledge base.