Quick summary
Integrating a knowledge base into Intercom lets support teams create a self-service Help Center where customers can find answers without contacting an agent. This guide covers the full setup — from creating collections to configuring styles and saving your Help Center settings.
Steps
- Head over to the left-side panel, then click 'Knowledge'.
- Choose 'Help Center' from the list of options.
- Click 'Set Up Your Help Center' to begin the configuration process.
- Select the categories you want to cover, then click 'Create Collections'.
- Review the layout of the selected collections and adjust their arrangement or add content as needed.
- Click 'Configure and Style' to proceed to the customization settings.
- Configure the general settings based on your preference by tapping each individual option and making your desired changes.
- Tap the 'Styling' tab and use the available options to build your preferred Help Center design.
- Once done, click 'Save and Close' to apply your changes.
- Your Help Center is now configured and integrated into your Intercom account — you can now add articles and guides to build your knowledge base.
