The simplest way to integrate a knowledge base into Intercom is by setting up the Help Center. Here’s a short tutorial on how to do it:
- Head over to the left-side panel, then click 'Knowledge'.
- Choose 'Help Center' from the list of options.
- After that, click 'Set Up Your Help Center'.
- Select the categories you want to cover, then click 'Create Collections'.
- Review the layout of the selected collections. You can change their arrangements or add content.
- Once done, click 'Configure and Style'.
- Configure the general settings based on your preference. Simply tap each individual option and make your desired changes.
- Subsequently, tap the 'Styling' tab and use the given options to build your preferred design.
- Once done, click 'Save and Close'.
- After completing these steps, the Help Center will be configured and integrated into your Intercom account. You can now add articles and guides to build your knowledge base.
