How to Integrate Slack with Zoho Desk

Quick summary

The Slack and Zoho Desk integration lets support teams receive real-time ticket notifications directly in Slack channels. This step-by-step setup uses Zoho Desk's Developer Space to create and authenticate a secure connection between both platforms.

Steps

1. Click on the '+Add apps' section in the left sidebar of Slack.
2. In the search bar, type 'Zoho Desk' and select the Zoho Desk app from the results.
3. Click the 'Add to Slack' button to begin the installation.
4. Click 'Add to Slack' again to sign in to your Zoho Desk account.
5. Navigate to Settings by selecting the gear icon.
6. Go to the 'Developer Space' section and click 'Connections'.
7. Click 'Create Connection' to start a new integration link.
8. In the search bar, type 'Slack' and select the Slack app from the results.
9. Enter a Connection Name for the new integration.
10. Choose your Scopes and check each required box.
11. Once satisfied, click 'Create And Connect' to save the configuration.
12. Click 'Connect' to proceed with authentication.
13. Your Slack and Zoho Desk integration is now activated, and notifications will be sent based on your configurations.