How to Integrate Intercom with Klaviyo

Updated on:

May 13, 2026

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Use this interactive demo to learn how to connect Intercom to your Klaviyo account in minutes.

Quick summary

The Klaviyo–Intercom integration lets you sync customer data between both platforms so you can trigger targeted email and SMS campaigns from live chat interactions. This step-by-step walkthrough covers every click needed to install and authorize the Intercom integration directly inside Klaviyo.

Steps

On Klaviyo's main dashboard, head over to the left-side panel and click Integrations.
Tap Add Integrations in the top-right corner.
Search for Intercom and select it from the recommended matches.
Click Install to proceed to the integration detail page.
Click Connect to Intercom to begin the authorization flow.
Click Allow to accept the terms, then log in to your active Intercom account.
Tap Authorize Access to grant Klaviyo permission to your Intercom workspace.
Review the connection details, then click Complete Setup.
Your Intercom account is now fully integrated with Klaviyo and ready to use.

📌 Why this matters

Integrating Intercom with Klaviyo bridges real-time customer conversations with powerful email and SMS marketing automation, giving teams a unified view of every customer interaction. When a prospect chats via Intercom, that behavioral data flows directly into Klaviyo, enabling highly personalized, trigger-based campaigns that drive higher conversion rates. For marketing and customer success teams, this integration eliminates manual data exports and ensures that audience segments stay accurate and up to date. Connecting these two platforms is a high-impact step toward a fully automated, data-driven customer engagement strategy.

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