How to Integrate Intercom with Gmail

Quick summary

This tutorial walks you through integrating Intercom with Gmail via a Zapier Zap, so that Intercom events automatically trigger Gmail actions without manual effort. In under 17 steps, you can connect both accounts, configure a trigger and action, and publish a live automation.

Steps

1. Head over to the left-side panel and click Create.
2. Select Zaps from the list of options.
3. Click the Trigger tab to start the integration process.
4. Search for Intercom and pick it from the suggested results.
5. Specify your preferred Trigger Event using the drop-down menu.
6. Tap Sign In and log in to your Intercom account.
7. Click Authorize Access to agree to the terms and grant the necessary permissions.
8. Tap Test Trigger to run your input.
9. Choose the record you wish to use, then click Continue With Selected Record.
10. Find and select Gmail as the Action app.
11. Click the drop-down menu and select the specific Action Event you prefer to use.
12. Click Sign In and log in to your active Gmail account.
13. Click Allow to accept the terms and grant the necessary permissions.
14. Fill out the input fields one by one with the required information.
15. Click Continue to publish and enable the integration.
16. Your Intercom–Gmail Zap is now live and running.