Quick summary
Integrating Intercom with Facebook lets your support team receive and respond to Facebook Messenger conversations directly inside the Intercom inbox. This step-by-step walkthrough covers everything from opening Integrations in Settings to connecting your Facebook Page.
Steps
- Head over to the left-side panel and click Settings.
- Choose Integrations from the list of options.
- Tap App Store to proceed to the integrations marketplace.
- Search for Facebook and select it from the recommended matches.
- Click Install to add the Facebook integration to your Intercom workspace.
- Tap Go To Settings to establish the connection between the two platforms.
- Click Connect To Facebook and log in to your Facebook account.
- Read the terms, then click Continue to agree and proceed.
- Find the Facebook Page you want to connect and click the Connect Page button next to it.
- After completing these steps, your Intercom account will be fully integrated with Facebook.
