How to Integrate Intercom Using Zapier

Quick summary

Integrating Intercom with Zapier lets you automate workflows by connecting Intercom to hundreds of apps without writing any code. This step-by-step walkthrough shows you how to create a Zap, configure a trigger event, and publish the integration in minutes.

Steps

1. Go to the left-side panel and click 'Create'.
2. Choose 'Zaps' from the list of options.
3. Click the 'Trigger' tab to start the integration process.
4. Search for 'Intercom' and select it from the recommended matches.
5. Specify your preferred 'Trigger Event' using the drop-down menu.
6. Tap 'Sign In' and log in to your Intercom account.
7. Click 'Authorize Access' to agree to the terms and grant the necessary permissions.
8. Tap 'Test Trigger' to run and validate your input.
9. Click 'Continue' to proceed to the Action setup.
10. Search for the Action app you want to connect (e.g., Google Docs) and select it.
11. Open the drop-down menu and pick the specific 'Action Event' you want to execute.
12. Click 'Sign In' and log in to your Action app account using credentials or an API Token.
13. Agree to the terms and tap 'Continue' to grant the necessary permissions.
14. Fill out all input fields with the required information one by one.
15. Tap 'Continue' to publish and enable the integration.
16. Your Intercom Zap is now live and the integration is active.