How to Integrate Google Forms with Zendesk

Quick summary

This demo shows how to integrate Google Forms with Zendesk using Zapier by creating a Zap that automatically sends new form responses as Zendesk tickets. Setting up this Google Forms Zendesk automation eliminates manual data entry and ensures every form submission is instantly captured as a support ticket.

Steps

1. Navigate to the left-side panel and click Create to start building a new Zap.
2. Select Zaps from the list of available options.
3. Tap Trigger to begin the integration setup process.
4. Browse the integration options and select Google Forms as the Trigger tool.
5. Choose your preferred Trigger Event from the dropdown.
6. Click Sign In and log into your Google account to authenticate.
7. Click Allow to grant the necessary permissions for Zapier to access Google Forms.
8. Provide the required information to configure the trigger settings.
9. Tap Test to verify the trigger is working correctly.
10. Click Continue With Selected Record to proceed with the test data.
11. Find Zendesk from the integration list and select it as the Action tool.
12. Open the drop-down menu and choose your preferred Action Event for Zendesk.
13. Click Sign In to authenticate your Zendesk account.
14. Fill in your Zendesk account details and click Yes, Continue to Zendesk to confirm.
15. Provide the required details to set up the Zendesk Action accordingly.
16. Tap Test to publish and activate the integration.
17. Your Google Forms responses will now automatically flow into Zendesk in real time.