Quick summary
Contacting Upwork Support is done through the Help Center, where freelancers can open a live chat to get help with account or platform issues. This step-by-step process takes under two minutes and requires no prior support ticket history.
Steps
- Click the interrogative icon on the Upwork navigation bar to open the help menu.
- Select Help Center from the dropdown menu.
- In the Help Center, click the Contact Support button.
- Under the Freelancer section, select Chat with Support.
- Type your issue in the chat window to describe your problem.
- Click the airplane icon to submit your question and connect with a support agent.
