How to Connect Salesforce to Vonage

Updated on:

May 12, 2026

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Use this interactive demo to learn how to install Vonage for Service Cloud from Salesforce AppExchange.

Quick summary

The Vonage Salesforce integration is installed directly from Salesforce AppExchange by finding the Vonage for Service Cloud listing and following a guided package installation flow. Once installed, the app appears under Settings > Advanced Setup > Installed Packages in your Salesforce org.

Steps

Go to Salesforce AppExchange and search for Vonage for Service Cloud.
Click the Get it Now button on the listing page.
Select Try in your sandbox to begin a sandbox installation.
Verify your account information and click Continue to Installation.
Click Log In & Install to authenticate with your Salesforce account.
Click Use Custom Domain and enter your Salesforce custom domain.
Add your custom domain name and click Continue.
Choose which users to install the app for and click Install.
Grant Third Party Access and click Continue to finish.
Confirm the installation by navigating to Settings > Advanced Setup > Installed Packages.

📌 Why this matters

Integrating Vonage with Salesforce Service Cloud gives support teams a native telephony and communication layer inside their existing CRM workflow, eliminating the need to switch between tools. The Vonage for Service Cloud app, available on Salesforce AppExchange, enables agents to make and receive calls, log interactions automatically, and access customer context in real time. This tight integration reduces handle times, improves agent productivity, and ensures every customer conversation is captured directly within Salesforce. For businesses evaluating contact center solutions, the Vonage Salesforce integration delivers enterprise-grade voice capabilities without complex custom development.

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