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How to Close a Ticket in HubSpot

Updated on:
June 5, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to close a ticket in HubSpot.

‍

Closing a ticket in HubSpot allows you to mark an issue as resolved and update its status in your support pipeline.

  1. Log in to your HubSpot account and navigate to your main dashboard.
  2. Click CRM menu and select Tickets from the dropdown menu.
  3. Locate the ticket you want to close in the list.
  4. Click the current Status value.
  5. Mark the ticket as Closed once the issue is resolved.
  6. Verify the ticket is now marked as Closed in the pipeline.

📌 Why this matters

Properly closing tickets maintains accurate performance metrics and prevents resolved issues from cluttering your support queue. When you mark tickets as closed, you create reliable data for measuring response times, resolution rates, and team productivity. This also ensures your support pipeline reflects reality, helping you identify bottlenecks and allocate resources effectively. Closed tickets automatically trigger follow-up surveys and update customer records, creating a complete service history that benefits future interactions with the same customer.

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