How to Cancel SurveyMonkey Subscription

Updated on:

May 12, 2026

By:

Use this interactive demo to learn how to stop your SurveyMonkey subscription from auto-renewing.

Quick summary

To cancel a SurveyMonkey subscription, navigate to My Account and turn off Auto-renew under Billing Details, then confirm cancellation before your account downgrade date.

Steps

Click your username in the upper-right corner.
Select 'My Account' from the dropdown menu.
Click the 'Billing Details' tab.
Under the 'Billing Profile' section, go to 'Auto-renew' and click 'Cancel'.
Review the cancellation terms and the date your account will downgrade, then click the checkbox to confirm.
Confirm the action by clicking 'Yes, cancel my subscription'.

📌 Why this matters

Knowing exactly how to cancel a SurveyMonkey subscription saves users from unexpected renewal charges and confusion about account downgrade timelines. The cancellation process is buried inside the Billing Details tab under Account settings, making a clear step-by-step guide essential for anyone looking to stop auto-renew before the next billing cycle. This demo gives users a visual, clickable walkthrough so they can complete the cancellation confidently without contacting support. Whether you are downgrading from a paid plan or ending your subscription entirely, following these exact steps ensures your request is properly confirmed.

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