Quick summary
Adding an approval step to a Jira workflow lets teams enforce structured sign-off before a request advances to the next stage. You can configure approvers, set the number of required approvals, and define what happens when a request is approved or rejected — all from the Workflow Designer in Jira Service Management.
Steps
- Open your service project and go to Project settings in the left sidebar.
- Navigate to Workflows in the project settings menu.
- Click Edit workflows to open the workflow editor.
- In the Workflow Designer, select the area in the flow where you want to add the approval.
- Check and enable the Include approval step option.
- Define the number of approvers, then click Add approvers and choose the source.
- Set the transition rules: specify what happens to the card when Approved and what happens when Rejected.
- Click Publish Draft to save and activate your updated workflow.
