Trigger Jira Workflows from New Relic via Zapier

Quick summary

This tutorial shows how to trigger Jira workflows from New Relic alerts using a Zapier automation, enabling engineering teams to automatically create or update Jira issues whenever a New Relic monitoring condition fires — no manual handoff required.

Steps

1. Log in to Zapier, click "Create", and select "Zaps" to begin building your automation.
2. Click "Trigger" to set up the starting point of your Zap.
3. Search for New Relic in the app selector and select it as your trigger app.
4. Choose a trigger event to define which New Relic activity will start the workflow.
5. Connect your New Relic account and select the conditions you want to track.
6. Add Jira Software Cloud as the Action App in your Zap.
7. Select an action event, such as "Create Issue" or "Update Issue".
8. Connect your Jira account to authorize the integration.
9. Select the Jira project where issues should be created.
10. Map New Relic fields — such as alert title, severity, and description — to the corresponding Jira issue fields.
11. Run a test to verify that New Relic alerts correctly trigger Jira workflows.
12. Click "Publish" to activate your Zap and go live.