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How to Write Off Accounts Receivable in Xero

Updated on:
May 12, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to write off uncollectible invoices in Xero.

Quick summary

Writing off accounts receivable in Xero lets you remove uncollectible invoices from your books by creating and applying a credit note directly from the invoice view. This keeps your financial records accurate without manually adjusting journal entries.


Steps

  1. On Xero's main dashboard, go to the top menu bar and click Accounting.
  2. Choose Aged Receivables Summary to find the list of accounts receivable quickly.
  3. Select the contact from whom you expect to receive payments.
  4. Find and open the specific invoice you want to write off.
  5. Tap the More Options button in the top-right corner.
  6. Pick Create and Apply Credit from the options menu.
  7. Review the details, then click Approve or Save.
  8. The selected accounts receivable will be written off immediately from your Xero account.

📌 Why this matters

Writing off accounts receivable in Xero is essential for keeping your financial statements clean and compliant when invoices become uncollectible. Rather than leaving bad debts on your books indefinitely, Xero's built-in credit note workflow lets accountants and business owners clear overdue invoices in just a few clicks. Accurate bad debt management directly impacts your reported revenue, tax obligations, and cash flow forecasting. This process ensures your aged receivables report reflects only genuinely collectable balances, giving you a true picture of your business finances.
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