How To Use Zoho Desk

‍

‍

In this tutorial, you’ll learn how to use Zoho Desk.

‍

1. Go to your Zoho account and open Zoho Desk. Under “Tickets,” you will see all customer support requests.
2. Select the ticket you want to review or respond to.
3. Review the customer request by checking the message, previous replies, attachments, and ticket status.
4. Send a response or update the ticket status if the issue has been resolved.