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Here’s a quick overview of how CloudTalk AI helps you record, analyze, and improve your conversations:
- Click AI Analytics to see insights across all calls.
- Analyze Calls: Customize your view for inbound, outbound, or all calls.
- Segment and categorize results using tags. Filter by topics to see all calls mentioning "pricing" or other frequently discussed points.
- You can also Filter by sentiment to identify calls for coaching or follow-up based on customer satisfaction.
- And, you can Filter by talking ratio (speaker vs. listener) to identify calls where reps/agents might be taking over the conversation. Or, search calls by agent name to focus on individual performance.
- For targeted analysis, select a timeframe (e.g., last week, this month) to filter your search results.
- You can Analyze talk/listen ratio insights over time and by the agent to track progress and identify coaching opportunities.
- Review sentiment by topic (ordered by mentions in calls), which helps you understand what specific issues trigger positive or negative emotions in customers.
- Click Call details to do a deep dive into any conversation and gain a closer look.
- Explore call sentiment and key topics discussed. All are color-coded for easy identification. Search key moments within the transcript and click to jump right to that moment in the conversation.
- You can use AI-generated call summaries for quick post-call notes, follow-ups, and manager reviews.
- Translate transcripts with one click to analyze calls across teams globally.
