How to use CloudTalk AI for Conversation Intelligence

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Here’s a quick overview of how CloudTalk AI helps you record, analyze, and improve your conversations:

1. Click AI Analytics to see insights across all calls.
2. Analyze Calls: Customize your view for inbound, outbound, or all calls.
3. Segment and categorize results using tags. Filter by topics to see all calls mentioning "pricing" or other frequently discussed points.
4. You can also Filter by sentiment to identify calls for coaching or follow-up based on customer satisfaction.
5. And, you can Filter by talking ratio (speaker vs. listener) to identify calls where reps/agents might be taking over the conversation. Or, search calls by agent name to focus on individual performance.
6. For targeted analysis, select a timeframe (e.g., last week, this month) to filter your search results.
7. You can Analyze talk/listen ratio insights over time and by the agent to track progress and identify coaching opportunities.
8. Review sentiment by topic (ordered by mentions in calls), which helps you understand what specific issues trigger positive or negative emotions in customers.
9. Click Call details to do a deep dive into any conversation and gain a closer look.
10. Explore call sentiment and key topics discussed. All are color-coded for easy identification. Search key moments within the transcript and click to jump right to that moment in the conversation.
11. You can use AI-generated call summaries for quick post-call notes, follow-ups, and manager reviews.
12. Translate transcripts with one click to analyze calls across teams globally.