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All Tutorials /Xero

How to Send Customer Statements in Xero

Updated on:
May 12, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to email customer statements directly from Xero.

Quick summary

Sending customer statements in Xero lets you share a summary of outstanding invoices and payments directly with a contact via email. You can access this feature from the Contacts menu in just a few clicks, without leaving the Xero dashboard.


Steps

  1. On Xero's main dashboard, head to the top menu bar and click 'Contacts'.
  2. Choose 'Customers' from the dropdown list of options.
  3. Find and select the contact to whom you want to send the statement.
  4. Tap the 'More Options' button in the top-right corner of the contact page.
  5. Choose 'Send Statements' from the menu that appears.
  6. Specify the statement type and the date, then click 'Update'.
  7. Click 'Email' to proceed to the email composition screen.
  8. Fill in the required email details one by one.
  9. Click 'Send' to dispatch the statement.
  10. Confirm the customer statement has been successfully sent to the selected contact.

📌 Why this matters

Sending customer statements in Xero gives businesses a fast, auditable way to communicate outstanding balances and payment histories directly to clients. This feature reduces manual follow-up effort by allowing finance teams to email formatted account summaries in just a few steps from within the platform. For small and medium businesses managing accounts receivable, it streamlines debt collection communication and improves cash flow visibility. Xero's built-in statement tool ensures customers always receive accurate, up-to-date financial information without the need for third-party software.
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