How to Request Refund on Fiverr

Updated on:

May 12, 2026

By:

Use this interactive demo to learn how to submit a refund request on Fiverr step by step.

Quick summary

This guide walks you through how to request a refund on Fiverr using the Help & Support center. Following these steps correctly increases your chances of a successful refund when an order doesn't meet expectations.

Steps

From your Fiverr dashboard, scroll down and open the Fiverr Help Center by clicking 'Help & Support'.
Enter 'Refunds' in the search bar and choose from the results displayed below.
Select 'Refunds' from the search results list.
Scroll down and click 'Send a refund request'.
Select 'Buying on Fiverr' as your account type.
Confirm the action by clicking 'Send a refund request' again to submit your claim.
You will receive a response within 24 hours after submitting your refund request.

📌 Why this matters

Knowing how to request a refund on Fiverr is essential for buyers who want to protect their purchases when an order doesn't meet agreed expectations. Fiverr's refund process is routed through its Help Center, making it critical to follow the exact steps to ensure your request is submitted correctly. A properly submitted refund request through the 'Send a refund request' flow significantly increases the likelihood of a successful resolution. This demo removes the guesswork, giving buyers a clear, repeatable path to recover funds on unsatisfactory orders.

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