How to Integrate Zendesk with Zoom

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect Zoom inside your Zendesk Admin Center.

Quick summary

The Zendesk Zoom integration lets support teams launch Zoom calls directly from Zendesk tickets by installing the Zoom app from the Zendesk Marketplace. Once connected, agents can access Zoom from the Zendesk dashboard without switching between platforms.

Steps

In Admin Center, open the left-side panel and click Apps and Integrations.
Scroll down to the Apps section and select Zendesk Support Apps.
Click Marketplace in the top-right corner to open the app directory.
Search for Zoom and select the specific integration you want to activate.
Click Install to begin the installation process.
Enter your Zendesk subdomain and click Install to continue.
Configure the installation settings, provide the required connection details, and click Install to finalize setup.
Return to the Zendesk main dashboard and click the Zoom icon in the top menu bar.
Click Login and sign in to your Zoom account to activate the integration.

📌 Why this matters

Integrating Zendesk with Zoom allows customer support teams to move from ticket-based communication to live video or voice calls without leaving the Zendesk interface. This Zendesk Zoom integration reduces context-switching, speeds up issue resolution, and gives agents a unified workspace where they can manage both tickets and calls in real time. For teams handling complex or high-priority support cases, the ability to launch a Zoom call directly from a Zendesk ticket dramatically improves response quality and customer satisfaction.

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