Quick summary
The Zendesk Zoom integration lets support teams launch Zoom calls directly from Zendesk tickets by installing the Zoom app from the Zendesk Marketplace. Once connected, agents can access Zoom from the Zendesk dashboard without switching between platforms.
Steps
- In Admin Center, open the left-side panel and click Apps and Integrations.
- Scroll down to the Apps section and select Zendesk Support Apps.
- Click Marketplace in the top-right corner to open the app directory.
- Search for Zoom and select the specific integration you want to activate.
- Click Install to begin the installation process.
- Enter your Zendesk subdomain and click Install to continue.
- Configure the installation settings, provide the required connection details, and click Install to finalize setup.
- Return to the Zendesk main dashboard and click the Zoom icon in the top menu bar.
- Click Login and sign in to your Zoom account to activate the integration.
