How to Integrate Zendesk with Pipedrive

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect Zendesk to your Pipedrive account in minutes.

Quick summary

This tutorial shows how to integrate Zendesk with Pipedrive using the built-in Marketplace, enabling sales and support teams to sync customer data across both platforms without manual effort.

Steps

On your Pipedrive dashboard, click "Marketplace."
Search for "Zendesk" in the search bar.
Click "Try now" to proceed with the Zendesk app.
Select "Authorize" to grant Pipedrive access.
Hit "Next" to continue with the integration setup.
Click "Allow and Install" to confirm the installation.
Enter your Zendesk subdomain, then click "Authenticate with Zendesk."
Select "Allow" to complete the integration.

📌 Why this matters

Integrating Zendesk with Pipedrive connects your customer support and sales workflows in one place, giving sales reps full visibility into open tickets and customer history without leaving their CRM. This integration eliminates manual data entry between platforms, reducing response times and preventing deals from slipping through the cracks. Teams that link Zendesk and Pipedrive can prioritize high-value accounts based on real-time support activity, leading to faster resolutions and stronger customer relationships.

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