How to Integrate the Email Feature in Intercom

Quick summary

Integrating the email channel in Intercom lets your team receive and manage customer emails directly inside the Intercom inbox. The setup takes just minutes by adding a custom email address, configuring automatic forwarding, and verifying the connection.

Steps

1. Open the left-side panel and click Settings.
2. Choose Channels from the list of options.
3. Tap Email to open the email channel settings.
4. Under Domains & Addresses, click New Email Address.
5. Enter your preferred custom email address into the input field.
6. Click Start Setup For This Address to begin the configuration.
7. Click Set Up Automatic Forwarding to route incoming emails to Intercom.
8. Click the Copy button next to the workspace email and add it to your email provider's default forwarding settings.
9. Tap Verify Automatic Forwarding to authenticate your address and instantly activate the email integration in your Intercom account.