How to Integrate Slack with Twilio

Quick summary

This tutorial shows you how to integrate Slack with Twilio using a Zapier Zap, enabling automated SMS notifications to flow directly into your Slack channels without any custom code. By connecting these two platforms, teams can streamline incident response and communication workflows in just a few minutes.

Steps

1. Click 'Create' and select 'Zaps' from the Zapier home screen.
2. Click 'Trigger' to begin setting up the Zap's trigger step.
3. Search for 'Slack' and click on it to set it as your trigger app.
4. Choose a trigger event such as 'Send Channel Message' or 'Send Direct Message'.
5. Authorize Zapier to access your Slack account by following the on-screen prompts.
6. Search for 'Twilio' and select it as the action app.
7. Choose an action event such as 'New SMS' to receive Slack notifications for new Twilio messages.
8. Go to your Twilio workspace and copy the Account SID and Auth Token.
9. Enter your Account SID and Auth Token from the Twilio Console and click 'Yes, Continue to Twilio'.
10. Configure the message template using dynamic fields from Twilio and select the target Slack channel or user.
11. Click 'Test step' to send a test message to Slack and verify the integration is working correctly.
12. Name your Zap to keep your automations organized.
13. Once the test is successful, click 'Publish' to activate the Zap and start automating.