- Log in and open your Qlik Sense app, and click Data load editor from the top menu.
- Click Create new connection in the Data connection panel on the right.
- Select ServiceNow from the list of available connectors.
- Enter your Host Name/ Instance URL connection details.
- Enter your ServiceNow credentials, then click Test connection to verify the request.
- Alternatively, click Authenticate to complete the login and grant Qlik access to your ServiceNow instance.
- Click Create to store the connection. You can now browse available tables (such as incidents or requests) and load them into your app.
How to Integrate Qlik with ServiceNow
Use this step-by-step demo to learn how to integrate Qlik with servicenow.
📌 Why this matters
Why this matters
ServiceNow holds ITSM data including incidents, service requests, change records, and resolution times that IT and operations teams rely on for tracking service quality. Loading this into Qlik Sense lets IT managers and service owners build custom dashboards that go beyond ServiceNow's built-in reporting, particularly when combining ITSM data with infrastructure, project, or business metrics. This is especially valuable for organizations running large IT operations who need a consolidated view of service performance across teams. Centralizing ServiceNow data in Qlik makes it easier to identify bottlenecks, track SLA compliance, and present operational health to leadership.
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