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How to Integrate Pendo with Jira

Updated on:
May 11, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to connect Pendo Feedback with your Jira workspace.

Quick summary

Integrating Pendo Feedback with Jira lets product teams link customer feedback directly to development issues, closing the loop between user insights and engineering work. The setup is completed entirely through the Jira Apps Marketplace using the Pendo Feedback For Jira plugin and an API key authorization.


Steps

  1. Navigate to the top menu bar in Jira, then click Apps.
  2. Select Explore More Apps from the dropdown list of options.
  3. Search for Pendo and choose Pendo Feedback For Jira from the search results.
  4. Tap Get App at the top-right corner of the app listing page.
  5. Click Get It Now to proceed with the installation.
  6. Tap Configure to open the integration settings.
  7. Enter your Pendo API key into the input field and click Authorize to activate the integration.

📌 Why this matters

Connecting Pendo Feedback with Jira bridges the gap between customer-reported product feedback and your engineering team's issue tracking workflow. Product managers can surface high-priority user requests directly inside Jira, ensuring development priorities are driven by real customer data. This integration eliminates manual handoffs between tools, reducing the time it takes to act on user insights and ship the features that matter most.
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