To integrate Microsoft Teams with Genesys, follow these steps:
- Sign in to your Microsoft account and in your dashboard, go to the ellipsis icon located at the left hand menu.
- Select 'Genesys Cloud' from the results.
- Follow the setup process and log in to your Genesys Cloud account to connect it to Microsoft Teams and click 'Log In'.
- Click 'Authenticate' to allow Genesys access to your Microsoft Teams.
- Once you have successfully authenticated Genesys with Microsoft Teams, click 'Launch Genesys Cloud'.
- By following these steps, you can try to test calling and chat functionalities to ensure that users can transfer calls and collaborate across platforms.
