To integrate Microsoft Teams with Freshservice, follow these steps:
- Open your Freshservice account and click the gear icon to navigate to 'Admin'.
- Click 'ServiceBot for Microsoft Teams' under 'Channels'.
- Click 'Install'.
- Select the features you want to enable with ServiceBot and click 'Install'.
- Click 'Accept' to allow Freshworks access to your Microsoft Teams.
- Select the events for which you want notifications for your agents through ServiceBot and click 'Save and continue'.
- Select the teams and channels on which you want to enable Virtual agent for auto-responses to employee queries. Click 'Save and continue'.
- Your ServiceBot will now be good to go and you have successfully integrated Microsoft Teams with Freshservice.
