How to Integrate 8x8 with Zendesk

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect 8x8 with your Zendesk support workspace.

Quick summary

This guide walks you through installing the 8x8 integration in Zendesk Admin Center via the Zendesk Marketplace. Once installed, your 8x8 account connects instantly to Zendesk, enabling unified voice and support workflows.

Steps

In the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.
Select 'Zendesk Support Apps' from the list under the Apps section.
Tap 'Marketplace' at the top-right corner.
Search for 8x8 and select it from the provided results.
Click 'Install' on the 8x8 integration page.
Enter your Zendesk subdomain, then click 'Install' to proceed.
Configure the installation settings and provide the necessary information to connect the two apps.
Once done, click 'Install' to finalize the setup.
Your 8x8 account will be integrated instantly with Zendesk.

📌 Why this matters

Integrating 8x8 with Zendesk allows support teams to handle voice calls and customer tickets from a single, unified platform, eliminating the need to switch between tools. The 8x8 Zendesk integration surfaces real-time call data and customer context directly inside Zendesk tickets, helping agents resolve issues faster. For organizations that rely on 8x8 for cloud communications, this integration ensures every call interaction is automatically linked to the corresponding Zendesk support record. Teams gain full visibility into customer communication history, improving response times, agent productivity, and overall customer satisfaction.

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