How to Enable Chatter in Salesforce

Updated on:

May 8, 2026

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Use this interactive demo to learn how to activate Chatter in your Salesforce org.

Quick summary

This tutorial walks Salesforce admins through enabling Chatter in their org via Salesforce Setup. Activating Chatter Settings unlocks real-time collaboration, feeds, and messaging features across the platform.

Steps

Click the Gear icon in the top-right corner and select Setup from the dropdown menu.
In the left pane, use the Quick Find search bar to look up Chatter Settings.
On the Chatter Settings page, click the Edit button to open the configuration options.
Check the Enable checkbox to turn on Chatter for your org.
Click Save to apply and confirm your changes.

📌 Why this matters

Enabling Salesforce Chatter gives teams a built-in collaboration layer directly inside their CRM, eliminating the need to switch between external messaging tools. Chatter allows users to share updates, follow records, and communicate in real time within Salesforce opportunities, accounts, and cases. For Salesforce admins, activating Chatter is a foundational step toward improving team alignment and driving faster deal cycles. Organizations that use Chatter report higher CRM adoption rates because collaboration happens where the work already lives.

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