How to Do Integrations on Intercom Using Authentication Tokens

Quick summary

Intercom's authentication token setup allows teams to securely connect integrations by generating and configuring tokens directly within the platform's Settings panel. This step-by-step process enables precise control over token type, value, prefix, and request header for secure API-based integrations.

Steps

1. Open the left-side panel and click Settings.
2. Select Integrations from the list of options.
3. Tap Authentication to proceed to the authentication section.
4. Click New Token in the top-right corner.
5. Enter a unique Token Name and Description into their respective input fields.
6. Open the Type menu and select the appropriate token type from the available choices.
7. Fill in the Token Value, Token Prefix, and Key For Request Header in their respective entry fields.
8. Click Save to confirm and store the new authentication token.
9. Your integration is now ready to use with the newly registered authentication credentials.