How to Delete Duplicate in ActiveCampaign

Quick summary

This tutorial shows how to delete duplicate contacts in ActiveCampaign by using the built-in Merge feature to consolidate duplicate records directly from the Contacts view. Following these steps ensures a clean contact list, accurate segmentation, and reliable email marketing performance.

Steps

1. Navigate your mouse to the Contacts menu.
2. Search for a contact by entering their name or email in the search field.
3. Click the contact that has a duplicate entry.
4. Click the drop-down menu beside the Send a Campaign option.
5. Choose Merge from the dropdown options.
6. A modal will appear showing the duplicated contact — click Merge to proceed.
7. Click Next to continue to the next step.
8. Review and check each checkbox to confirm which data to keep.
9. Click Merge to delete the abandoned duplicate contact once you have confirmed it is not connected to anything important.