Quick summary
Contacting Xero support involves navigating to the support portal from the Xero homepage and submitting a case with details about your issue. If built-in resources don't resolve the problem, users can escalate by filling out the raise a support case form and notifying relevant colleagues.
Steps
- On the Xero homepage, go to the top menu bar and click 'Support'.
- Select 'Get Support' from the available options.
- Click 'Contact Xero Support' at the top-right corner of the page.
- Click the search bar and enter keywords related to the issue you are experiencing.
- If the default Xero resources don't provide enough information, click 'I Still Need Help'.
- Fill out the input fields one by one to describe your issue in detail.
- Tap 'Next' to continue to the following step.
- Provide more specific information about the issue and your Xero account.
- Click 'Next' again to proceed.
- Enter your colleagues' Xero usernames into the provided field, then tap 'Submit My Case' to contact Xero support.
