How to Connect Zendesk with Salesforce

Updated on:

May 12, 2026

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Use this interactive demo to learn how to connect Salesforce to your Zendesk support account.

Quick summary

This tutorial shows you how to install the Salesforce integration in Zendesk using the built-in Marketplace. By connecting Salesforce to Zendesk Support, agents can access CRM data directly within their support workflow without switching tools.

Steps

Go to your Zendesk account and find the gear icon in the left sidebar.
In the settings page, find Apps and integrations.
Look for Zendesk Support apps under Apps.
Click the Marketplace button on the top right.
Search for Salesforce in the Marketplace and click on it.
Hit Install to begin the installation process.
Select the account to install the app on.
Hit Install again to confirm and complete the setup.
Verify the integration by finding Salesforce under the Currently Installed tab.

📌 Why this matters

Integrating Salesforce with Zendesk Support gives customer-facing teams a unified view of CRM and helpdesk data without leaving their support queue. This Zendesk-Salesforce integration eliminates manual data switching, helping agents resolve tickets faster with full customer context. For businesses running both platforms, connecting them through the Zendesk Marketplace is the fastest way to align sales and support operations. Teams that enable this integration typically see reduced handle times and stronger cross-team collaboration between support and sales.

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