How to Change Your Voicemail in Webex

How to Change Voicemail on Webex

Updated on:

May 25, 2026

By:

Use this interactive demo to learn how to update your Webex voicemail settings in minutes.

Quick summary

This demo walks you through how to change your voicemail settings in Webex, from enabling call forwarding to uploading a custom voicemail message. In just a few clicks inside the Calling section, you can fully personalize how missed calls are handled.

Steps

Open your Settings in Webex to get started with voicemail configuration.
Navigate to the Calling section where all phone features are managed.
Scroll down to locate the Send calls to voicemail option.
Enable Send calls to voicemail when no one answers to activate the feature.
Select the number of rings before the no-answer voicemail message plays.
Tick Custom message to set a personalized voicemail greeting.
Click Replace file to upload a new audio file for your voicemail.
Hit Save to confirm and apply all your voicemail changes.

📌 Why this matters

Webex voicemail customization lets teams and individuals control exactly how missed calls are handled, ensuring callers always hear a professional, on-brand greeting. The ability to set custom voicemail messages and configure ring-before-voicemail timing directly inside the Webex Calling settings reduces reliance on IT support. For businesses using Webex as their primary communication platform, this self-serve voicemail management improves caller experience and operational efficiency. Getting these settings right ensures no important call goes unanswered without a clear, personalized response.

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